Tactical Performance Gear's Return Policy: Please read the following instructions very carefully to insure prompt service!  

All sales are final, excluding damaged merchandise.  All  merchandise shipped out of the USA, Tariff/Duties charges are the sole responsibility of the customer.

·  All returns for exchanges and/or refunds must occur within 10 days of receipt of merchandise. After 10 days, this policy becomes null and void.

·  Returns may take up to three weeks to be processed through our Returns Department.

·  The buyer is responsible for all return shipping charges. WE DO NOT REQUIRE AN RMA NUMBER.

·  We will recharge the shipping fee for all packages returned to us due to an undeliverable address.

OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:

·  Obvious Wear & Tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses.

·  Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.

·  Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, etc.

·  Obvious odors such as cigarette smoke, perfume or colognes, etc.

·  Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return.

·  Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.

·  Due to Health Code Violations, boxer briefs and/or socks are not eligible for return.

·  Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.

DEFECTIVE MERCHANDISE EXCHANGES:
Please include a check or cash in the amount of $8.00 for return shipping and handling. Exchanges will NOT be processed if the return shipping fee is not included. If the exchange includes multiple items (three items or more), please include an additional $3.00 to your shipping fee.

DEFECTIVE MERCHANDISE REFUNDS:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.

DEFECTIVE MERCHANDISE:
If you are in receipt of an item that is defective, the item must be returned to us within 10 days of the buyer's receipt of defective merchandise. We DO NOT issue Call Tags. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.

PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS:

·  The merchandise in its original, brand-new condition with all related paperwork and packaging.

·  A copy of your order invoice.

·  A short but precise note listing the reason(s) for the return and/or exchange.


For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.  

·  All returned items sent back in obvious used and/or damaged condition will be rejected and sent back to the buyer.

·  Tactical Performance Gear, reserves the right to charge a restocking fee of up to 20% of the retail value of the returned merchandise.

·  If customers reject their return shipment (rejected due to ineligibility), Tactical Performance Gear, reserves the right to liquidate the inventory and withhold credit.

·  Return-Shipment UPS labels can ONLY be applied for the return of 5.11 Tactical gear.

·  All sales are final on Close-out and Blow-out merchandise. These items are not eligible for return and/or exchange.